Department Overviews

Personal Lines

The Personal Lines Department provides superior products and services to our insureds while strengthening RAM's financial position through sound underwriting principles. They are supported by a dedicated data entry team who work to process business quickly and accurately.

Commercial Lines

With nearly 100 years of underwriting experience, RAM's commercial lines department has the knowledge to provide proper business coverages with attractive rates. With a full line of commercial products to choose from, you can rest assured you are protected from a business loss.

Auto

With over 55 years of combined underwriting experience, our auto department provides personal and commercial auto products to accomodate a variety of risks. They practice responsible underwriting to maintain market viability and consistently offer excellent service and fast turnaround time.

Reinsurance / Member Services

With over 100 years of combined experience, RAM's Member Services Department is available to assist member companies with cause and origin investigations, arson and fraud investigations, and consulting on difficult claims. They are also available to conduct property inspections and consult with building suppliers, engineers, contractors and policyholders on new construction and fire safety issues. Other duties within the department include hiring and training of inspectors, administration of the facultative facility (specific cedes), providing reinsurance quotes and the processing of reinsurance recoveries.

Agency Services

RAM's Agency Services Department calls on our agency force and Minnesota township mutuals to market our direct lines products and promote our reinsurance program. They are available to perform commercial lines and personal lines inspections as well as assist in loss prevention and claims adjusting. This department also oversees the appointments of agents and agencies with our company.

Claims

With over 155 years of combined experience in the insurance industry, our claims adjusters handle multi-line losses and specialize in a variety of areas. They work hard to strengthen their knowledge with continuing education and strive to be the best in our industry. They facilitate that goal by delivering timely and fair claims service with the friendliness that our customers deserve.

Information Technology

One of the fastest growing departments at RAM, the Information Technology Department develops and supports a growing computer network and communication infastructure that provides solutions for a myriad of company functions. From our paperless office and workflow delivery system to our Web applications, they are committed to making it easier for agents to do business with RAM.

Human Resources

The primary responsibility of the Human Resources Department is to provide and coordinate internal support services to RAM concerning human resources management, such as recruiting, interviewing, testing, new employee orientation, personnel records, staff development and benefit programs. The HR department also manages the building maintenance, mailroom services and reception services in addition to the coordination of printed supplies, publications and special events.

Accounting

The Accounting Department works to provide the Quarterly Financial Statements as well as the Annual Statement based on the guidelines set forth by the NAIC and the State of Minnesota. Along with the preparation of the financial statements, the Accounting Department takes care of all daily accounting needs.